Elements and Performance Criteria
- Set up equipment and trolleys.
- Access rooms for servicing.
- Make up beds.
- Clean and clear rooms.
- Clean rooms in the correct order and with minimum disruption to guests.
- Clean and check all furniture, fixtures and fittings according to enterprise procedures and safety and hygiene guidelines.
- Reset all items according to enterprise standards.
- Check, replenish or replace room supplies according to enterprise standards.
- Identify pests promptly and take appropriate action according to safety and enterprise procedures.
- Check rooms for any defects and report them according to enterprise procedures.
- Record damaged items according to enterprise procedures.
- Report promptly any unusual or suspicious items or occurrences according to enterprise procedures.
- Collect guest items that have been left in vacated rooms and store them according to enterprise procedures.
- Clean and store trolleys and equipment.
- Reduce negative environmental impacts.